We believe our service and product offerings set industry benchmarks.
We would welcome the opportunity to talk with you about what we can do to help your business manage its electricity needs.

We offer the following key management strategies:

• We understand that knowing the cost of key inputs to your business, such as electricity, is essential.
• We always make sure our pricing is clear and transparent.
• We make sure you understand how regulatory schemes may affect and impact your retail pricing.

• We recognise that timely and accurate billing is essential to ensure your cash flows are managed as efficiently as possible.
• Our invoices are fully itemised and issued by the fifth business day of each month.
• All of our customers have a dedicated account manager as a single point of contact for any account queries.
• We understand that some of our clients have procedures for suppliers, and we are committed to adhering to these to ensure all bills are paid on time.

• We ensures the best fit for your electricity use and load profile.
• We know that no two businesses are the same, so we don’t believe in making all our customers sign the same contract.
• We are committed to working with you during the recontract / tender process to understand what contract terms will suit your business operations.
• Ensuring the right agreement is in place from the start sets the tone for a valuable and productive relationship.

• We keep you informed about regulatory changes and contractual matters.
• As a diversified energy company, we are able to draw upon the expertise of our electricity trading desk and business origination teams to keep you informed and up to date.
• It is our business to stay on top of industry developments and communicate these to our customers.

• We work with key partners to keep the power on and ensure costs are transparent.
• We understand it can be frustrating not knowing who to speak with when something goes wrong, so we ensure our customers know who their account manager is and the direct contact details for assistance.
• We have worked hard to build strong relationships with key network service providers, metering co-ordinators and embedded network managers to ensure we can assist with queries from our customers when required.

This is our way of making sure our customers can focus on their business operations.