Legals & Regulatory

Stanwell Energy is owned by Stanwell Corporation Limited (SCL) and complies with the legal and regulatory requirements as outlined by SCL.

In consideration of SCL (“Stanwell”, “we”, “our”, “us”) permitting you access to this website (and all pages linked through this website) you agree to be bound by the terms and conditions as set out in these website rules. SITE RULES

POLICIES, PROCEDURES AND GUIDELINES

• RETAIL CUSTOMER METERING DATA REQUEST GUIDE
• GREENHOUSE GAS DISCLOSURE GUIDELINE – VICTORIA
• SMALL CUSTOMER HARDSHIP POLICY
• SMALL CUSTOMER COMPLAINTS AND DISPUTE RESOLUTION POLICY
• SMALL CUSTOMER DOMESTIC AND FAMILY VIOLENCE POLICY
• SMALL CUSTOMER STANDARD RETAIL CONTRACT (STANDING OFFER PLAN)*
• SMALL CUSTOMER STANDING OFFER PLAN PRICES* 

*Stanwell’s standing offer plan and prices are not readily available to small customers in any particular location. The standing offer plan is available only in limited circumstances. Stanwell has published the standing offer plan to satisfy Stanwell’s obligations under the National Energy Retail Law and National Energy Retail Rules. A Basic Plan Information Document (BPID) is available for this standing offer plan on request.