Legals & Regulatory

In consideration of Stanwell Corporation Limited (“Stanwell”, “we”, “our”, “us”) permitting you access to this website (and all pages linked through this website) you agree to be bound by the terms and conditions as set out in these website rules.

Stanwell Energy is owned by Stanwell Corporation Limited (SCL) and complies with the legal and regulatory requirements as outlined by SCL. These polices and processes include but are not limited to:

Stanwell’s standing offer plan is not readily available to small customers in any particular location, the standing offer plan is available only in limited circumstances. Stanwell has published the standing offer plan to satisfy Stanwell’s obligations under the National Energy Retail Law and National Energy Retail Rules. A Basic Plan Information Document (BPID) is available for this standing offer plan on request. A BPID is an information sheet that contains all of the key details about a plan.

Stanwell’s standing offer plan is not readily available to small customers in any particular location, the standing offer plan is available only in limited circumstances. Stanwell has published the standing offer plan to satisfy Stanwell’s obligations under the National Energy Retail Law and National Energy Retail Rules. A Basic Plan Information Document (BPID) is available for this standing offer plan on request. A BPID is an information sheet that contains all of the key details about a plan.

Greenhouse Gas Disclosure Guidelines which specify the minimum information, concerning greenhouse gas emissions connected with the generation of electricity, which a retailer must include in each bill issued to a customer in Victoria.

Stanwell Energy is committed to compliance with the National Energy Retail Law. This document summarises small customers’ rights, entitlements and obligations under the National Energy Retail Law and other laws in relation to the purchase of electricity from us in Queensland, New South Wales, the Australian Capital Territory, South Australia and Tasmania.

Stanwell Energy is committed to treating everyone with respect and care. That is why it has developed a Hardship Policy for the benefit of all residential customers living in New South Wales, Queensland and the Australian Capital Territory, who find it hard to pay their energy bills due to hardship.

Stanwell Energy is committed to responding to its customer’s needs and resolving any concerns or complaints in a timely and effective manner. In order for it to respond appropriately, complaints need to be properly recorded, assessed and resolved in accordance with it Complaints and Dispute Resolution Policy.